Job Description
Join our award-winning team at Grand Harbor Hotels as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of Boston. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional communication
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and operate property management systems
- Resolve guest concerns promptly to ensure satisfaction
- Assist with valet services and luggage handling
- Conduct daily audits of front desk operations
Qualifications
- No experience required – entry-level positions available
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Ability to stand/walk for extended periods
- Flexible availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid Massachusetts driver's license (if va duty required)