Job Description
Join the Horizon Team
Welcome to Horizon Boutique Hotel, where we redefine luxury and hospitality in the heart of Miami. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team for our high-energy Weekend Shift. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We offer a competitive pay structure, a vibrant work culture, and opportunities for professional growth within the hospitality industry.
Responsibilities
- Guest Services: Check guests in and out efficiently, ensuring a seamless arrival and departure experience.
- Communication: Answer incoming calls and manage the switchboard with the utmost professionalism and courtesy.
- Inquiry Management: Respond to guest inquiries via email and in-person, providing accurate information about local attractions and hotel amenities.
- Administrative Duties: Process payments, handle cash transactions, and maintain accurate guest ledger records.
- Lobby Management: Monitor the lobby area to ensure a welcoming atmosphere and maintain the cleanliness of the reception desk.
- Issue Resolution: Address guest complaints or requests immediately, escalating complex issues to the manager when necessary.
Qualifications
- Experience: Previous front desk or reception experience is preferred but not required for enthusiastic candidates.
- Availability: Must be available to work weekends (Saturday and Sunday) on a regular basis.
- Communication: Excellent verbal communication skills and a friendly, approachable demeanor.
- Education: High school diploma or GED required.
- Technical Skills: Proficient in Microsoft Office Suite and hotel property management systems (PMS).
- Detail Oriented: Strong attention to detail and ability to multitask in a busy environment.