Job Description
Join our award-winning luxury hotel in downtown Detroit as a Front Desk Agent! We're seeking enthusiastic hospitality professionals to create memorable guest experiences. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic work environment in the heart of Michigan's vibrant city.
At Grand Hotel Detroit, we pride ourselves on exceptional service and attention to detail. As a key member of our guest services team, you'll be the first point of contact for our international clientele, ensuring seamless check-in/check-out processes and anticipating guest needs. We value professionalism, positivity, and a passion for hospitality.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health benefits package
- Hotel discounts worldwide
- Opportunities for career growth
- Free parking and meal benefits
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures
- Manage reservations and room assignments using hotel software
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous hospitality experience preferred but not required
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Detail-oriented with organizational abilities
- Must pass background check and drug screening