Job Description
Join our award-winning team at Grand Bay Hotel, where exceptional service meets coastal charm. We're seeking a charismatic Front Desk Agent to deliver memorable guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and value teamwork. Enjoy competitive pay, complimentary meals, and opportunities for career growth in one of Oakland's premier destinations.
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and optimize room assignments for maximum occupancy
- Resolve guest inquiries and concerns with swift, solutions-oriented approaches
- Process payments and operate hotel management systems accurately
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Fri-Sun) including holidays
- Basic knowledge of Oakland attractions and local services
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred