Job Description
Join our award-winning luxury hotel team as a Weekend Front Desk Agent! Deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. This role offers competitive pay, flexible weekend scheduling, and growth opportunities in Baltimore's vibrant hospitality scene. Enjoy complimentary staff dining, hotel discounts, and a dynamic team environment. Perfect for hospitality professionals seeking weekend-focused work with competitive compensation.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns with professionalism and empathy
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as hotel ambassador with local attraction recommendations
- Maintain accurate guest records and confidential information
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Basic knowledge of Baltimore tourism and attractions
- High school diploma or equivalent required
- Flexibility to cover additional shifts during peak periods
- Valid Maryland hospitality certification a plus