Job Description
Join our award-winning team at the prestigious Grand Riverfront Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences during our high-energy weekend shifts. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in Illinois' premier hospitality destination. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations and room assignments using PMS systems
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and billing information
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby and reception areas are impeccably maintained
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required
- Valid Illinois driver's license preferred
- Ability to stand for extended periods