Job Description
Join our award-winning luxury hotel in Richmond, VA, as a Front Desk Agent and be the heart of our guest experience! We're seeking a charismatic and detail-oriented professional to deliver exceptional service, handle reservations, and ensure seamless check-in/check-out processes. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic hospitality environment.
Responsibilities
- Manage guest check-in/check-out procedures efficiently and accurately
- Handle reservation inquiries, modifications, and confirmations
- Address guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for guest requests
- Utilize hotel management systems (Opera, Fidelio) for daily operations
- Uphold brand standards and maintain a professional lobby appearance
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Richmond area attractions and services