Job Description
Join our luxury waterfront hotel in South Beach and become the first point of contact for our distinguished guests! We're seeking a charismatic Front Desk Agent to deliver exceptional service during weekend shifts. This role combines hospitality expertise with seamless check-in/out processes, concierge support, and creating memorable experiences. Perfect for energetic professionals who thrive in fast-paced environments and appreciate Miami's vibrant culture.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, valet, and F&B departments for guest services
- Upsell room upgrades, dining packages, and local experiences
- Maintain security protocols and emergency procedures awareness
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera, Fidelio) preferred
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability for weekends (Fri-Sun) and holidays
- Basic knowledge of Miami attractions and transportation
- High school diploma or equivalent required