Job Description
Join our prestigious team at the Grand Capital Hotel in the heart of Washington DC! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and value creating memorable stays for international travelers and business guests alike. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of DC's most iconic hotels.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of guest interactions
- Uphold brand standards during all guest interactions
Qualifications
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic knowledge of Washington DC attractions and transportation
- High school diploma or equivalent
- Flexibility to work rotating shifts