Job Description
Join our award-winning hospitality team at Grand City Hotel Portland, where exceptional service meets vibrant city energy. We're seeking a passionate Front Desk Agent to deliver unforgettable guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in the heart of Portland's downtown district.
Responsibilities
- Manage efficient guest check-in/check-out processes with attention to detail
- Resolve guest inquiries and concerns promptly with professionalism
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate reservation records
- Uphold brand standards through personalized guest interactions
- Operate property management systems and communication tools
- Assist with concierge services and local recommendations
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and problem-solving skills
- Ability to work efficiently in a fast-paced environment
- Proficiency with property management systems (e.g., Opera, Delphi)
- Flexibility to work weekends and holidays
- Valid Oregon Food Handler's Card (or willingness to obtain)
- Basic knowledge of Portland attractions and transportation