Job Description
Join our award-winning waterfront hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service during high-energy weekend shifts. Enjoy competitive pay, free parking, and a dynamic team environment while showcasing Tampa's vibrant hospitality scene. Perfect for students and career-minded individuals seeking flexible weekend schedules.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservations and optimize room assignments
- Resolve guest inquiries and escalate complex issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain pristine front desk appearance
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Basic math and cash handling proficiency
- Valid Florida driver's license preferred
- Fluency in English; Spanish beneficial