Job Description
Join our award-winning hospitality team at Grand City Hotels & Resorts in vibrant Portland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and embody our commitment to excellence. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in one of Oregon's most iconic cities.
Responsibilities
- Deliver exceptional guest service during weekend check-in/check-out processes
- Manage reservations, room assignments, and guest inquiries with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems (PMS) efficiently
- Resolve guest concerns promptly and professionally
- Uphold brand standards and safety protocols
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible weekend availability (Friday-Sunday)
- Basic knowledge of Portland attractions and local services
- Valid Oregon driver's license (if required for local errands)