Job Description
Are you a hospitality enthusiast looking for a rewarding role in the heart of Austin? Grand Plaza Hotel Austin is currently seeking a dynamic Front Desk Agent to join our elite team. We specialize in providing exceptional service to our guests, and we are looking for someone who shares our passion for creating memorable experiences.
This is an excellent opportunity for someone looking to work weekends while enjoying a competitive salary and a supportive work environment in one of Texas's most vibrant cities.
Responsibilities
- Check guests in and out efficiently, ensuring all registration data is accurate.
- Answer incoming calls and emails promptly, addressing inquiries regarding reservations and hotel amenities.
- Resolve guest complaints and issues with patience and professionalism to ensure 100% guest satisfaction.
- Manage the front desk lobby area to maintain a clean, organized, and welcoming atmosphere.
- Process payments and post charges to guest accounts accurately.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist with luggage handling and valet coordination when necessary.
Qualifications
- High school diploma or GED required; previous hotel or hospitality experience is a plus.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends, holidays, and rotating shifts.
- Proficiency with computers and hotel management software is preferred.
- Must be able to stand for extended periods and lift moderate amounts of weight.
- CPR and First Aid certification is a plus.