Job Description
We are seeking a dynamic and welcoming Front Desk Agent to join our award-winning team in Houston, Texas. If you are looking for a weekend position that offers a fun, fast-paced environment and the opportunity to shine without prior experience, this is the perfect role for you. As the face of our hotel, you will set the tone for our guests' stay and ensure they have an unforgettable experience from the moment they arrive.
At Grand Horizon, we pride ourselves on excellence and hospitality. We offer comprehensive training, flexible scheduling, and a competitive benefits package for our dedicated team members. Join us and take the first step in your hospitality career today.
Responsibilities
- Guest Check-In & Check-Out: Efficiently manage the registration process, including verifying identification, collecting payments, and issuing room keys using our Property Management System (PMS).
- Lobby Management: Maintain a clean, organized, and inviting lobby area. Greet all guests warmly, answer inquiries, and assist with directions or recommendations for local attractions.
- Communication: Handle incoming phone calls and emails professionally, relaying messages accurately and connecting callers to the appropriate department or guest.
- Problem Resolution: Address guest concerns or complaints with patience and empathy, escalating complex issues to the Front Office Manager when necessary to ensure guest satisfaction.
- Administrative Tasks: Perform basic data entry, reconcile daily financial reports, and ensure all guest documents are filed correctly.
- Team Collaboration: Work closely with housekeeping and maintenance staff to ensure rooms are ready for check-in and that the property is well-maintained.
Qualifications
- No Experience Required: We are happy to train motivated individuals with a passion for service.
- High School Diploma: Must possess a high school diploma or GED equivalent.
- Availability: Must be available to work weekends (Friday, Saturday, Sunday) and rotating shifts.
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic proficiency with computers and the ability to learn new software quickly.
- Professional Appearance: A neat, professional appearance and a friendly, outgoing personality.