Job Description
Are you a dedicated professional looking for a rewarding weekend role? GrandStay Louisville is currently seeking a friendly and efficient Front Desk Agent to join our dynamic hospitality team. If you thrive in a fast-paced environment and love creating memorable experiences for travelers, we want to meet you!
As a Weekend Shift Agent, you will be the first point of contact for our guests, ensuring their check-in and check-out processes are seamless. You will also manage front desk operations, answer inquiries, and assist with guest requests to guarantee a 5-star stay experience.
Why Join Us?
- Competitive hourly wage of $18.00 - $22.00
- Flexible weekend schedule (Saturday & Sunday)
- Discounted hotel stays for you and your family
- Opportunity for career growth within the hotel group
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests upon arrival and departure.
- Check-in/Out: Efficiently process reservations, verify guest identities, and handle payments using our Property Management System (PMS).
- Guest Relations: Answer phone calls, respond to emails, and resolve guest inquiries or complaints in a timely and courteous manner.
- Front Desk Operations: Manage the lobby area, ensuring it is clean, organized, and welcoming at all times.
- Key Management: Safely issue and collect room keys/access cards while adhering to security protocols.
- Collaboration: Communicate effectively with housekeeping and maintenance staff to ensure guest rooms are ready.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required; training provided.
- Availability: Must be available to work weekends (Saturday and Sunday) consistently.
- Communication: Excellent verbal and written communication skills with a polished, professional demeanor.
- Computer Skills: Basic proficiency with computers and property management software (e.g., Opera, StayNTouch).
- Attitude: A positive attitude, strong work ethic, and a genuine desire to help others.
- Physical Demands: Ability to stand for long periods, lift moderate objects, and work in a busy environment.