Job Description
Join the vibrant team at The Royal Palm Resort, a premier destination in the heart of South Beach. We are currently seeking a dedicated and energetic Front Desk Agent to join us for our high-demand Weekend Shift. If you have a passion for hospitality and thrive in a dynamic environment, this is the perfect opportunity for you.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and attended to during their stay. We offer a competitive compensation package, generous employee discounts, and a fun, supportive work culture.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation and payments are processed accurately.
- Provide exceptional customer service by answering inquiries, handling complaints, and making recommendations for local attractions.
- Answer multi-line phone systems and route calls professionally.
- Monitor the front desk and lobby area to maintain a welcoming and organized atmosphere.
- Assist with housekeeping requests and coordinate maintenance repairs as needed.
- Process credit card transactions and balance daily cash drawers.
Qualifications
- Previous experience in hospitality or hotel front desk operations is preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Strong interpersonal skills with the ability to communicate effectively with a diverse clientele.
- Bilingual in English and Spanish is highly desirable.
- Proficiency in Microsoft Office and hotel Property Management Systems (PMS).
- High school diploma or equivalent required.