Job Description
Are you a people person looking for a weekend job in the heart of Miami?
We are currently hiring a Front Desk Agent for our high-end hotel. This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required. Join a team that values customer service excellence and offers a fun, fast-paced work environment.
Responsibilities
- Check guests in and out efficiently, ensuring a smooth arrival and departure experience.
- Answer incoming calls and respond to emails in a professional and timely manner.
- Handle guest inquiries, complaints, and requests with patience and a smile.
- Manage the front desk cash drawer and process transactions accurately.
- Assist with lobby maintenance to ensure the property is clean and welcoming.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or equivalent (GED).
- Must be available to work weekends (Saturday and Sunday).
- Excellent communication and interpersonal skills.
- Basic computer proficiency and ability to learn property management software.
- Strong customer service orientation with a friendly demeanor.
- Ability to stand for extended periods and lift light objects.