Job Description
Are you a dedicated hospitality professional looking for a rewarding weekend schedule?
The Grand Milwaukee Hotel is currently seeking a highly organized and welcoming Front Desk Agent to join our dynamic team. We pride ourselves on delivering world-class service and are looking for someone who thrives in a fast-paced environment and enjoys interacting with guests from around the globe.
If you have a passion for creating memorable guest experiences and are available to work weekends, we want to hear from you. Join us and be part of a team that values excellence and community.
The Grand Milwaukee Hotel is currently seeking a highly organized and welcoming Front Desk Agent to join our dynamic team. We pride ourselves on delivering world-class service and are looking for someone who thrives in a fast-paced environment and enjoys interacting with guests from around the globe.
If you have a passion for creating memorable guest experiences and are available to work weekends, we want to hear from you. Join us and be part of a team that values excellence and community.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently and accurately.
- Manage the front desk operations, including answering phones, responding to emails, and handling incoming inquiries.
- Process payments and manage the cash drawer with strict attention to detail and security protocols.
- Provide exceptional customer service by offering local recommendations and resolving guest concerns promptly.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Assist with luggage handling and valet services as needed during peak weekend hours.
Qualifications
- High school diploma or GED required; previous experience in hospitality or customer service is preferred.
- Strong verbal communication skills and a friendly, professional demeanor.
- Basic computer proficiency and familiarity with Property Management Systems (PMS) is a plus.
- Must be available to work weekends, including Fridays, Saturdays, and Sundays.
- Ability to stand for extended periods and lift moderate amounts of luggage (up to 25 lbs).
- Flexibility to work varying shifts, including holidays, based on business needs.