Job Description
We are seeking a dynamic and personable Front Desk Agent to join our growing team in the vibrant city of New Orleans. If you are looking to start a career in hospitality without prior experience, we offer comprehensive training and a supportive environment. This position focuses on weekend shifts, allowing you to enjoy your weekdays free.
About Us
Our hotel is a premier destination in the heart of the French Quarter, offering guests a taste of Southern hospitality and luxury. We pride ourselves on impeccable service and a fun, energetic workplace culture.
Why Join Us?
- No prior experience required – We train you!
- Competitive hourly pay with performance bonuses.
- Weekend shift schedule (Saturday & Sunday).
- Employee discounts on dining and amenities.
- Opportunity for career advancement within the hospitality industry.
Responsibilities
- Check guests in and out efficiently, ensuring a smooth arrival and departure experience.
- Answer incoming phone calls and emails, responding to inquiries regarding amenities, hours, and local attractions.
- Manage the front desk operations, including handling cash transactions and credit card payments.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Address guest requests and resolve any issues with patience and professionalism.
- Assist with concierge duties, such as providing directions or booking reservations.
Qualifications
- Must be available to work weekends (Saturday and Sunday).
- Strong interpersonal and communication skills.
- High school diploma or GED equivalent required.
- Professional appearance and grooming standards.
- Basic computer proficiency and ability to learn hotel management software quickly.
- A positive attitude and a genuine desire to provide excellent customer service.