Job Description
Are you a dynamic hospitality professional looking to make your mark in the heart of New York City? The Sterling Group is currently seeking a highly motivated Front Desk Agent to join our prestigious team, specializing in high-volume weekend shifts.
In this pivotal role, you will serve as the face of our brand, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. We are looking for individuals who thrive in a fast-paced environment and possess a genuine passion for delivering exceptional customer service.
Why Apply?
- Competitive hourly rate of $18 - $24 in one of the world's most exciting cities.
- Flexible weekend schedules designed to fit your lifestyle.
- Comprehensive training and clear career advancement pathways within the group.
- Employee dining discounts and exclusive local perks.
Responsibilities
- Execute front desk operations with precision and efficiency during peak weekend hours.
- Manage the check-in and check-out process, ensuring accuracy in billing and registration.
- Provide exceptional concierge services, offering recommendations for local dining and attractions in New York.
- Handle guest inquiries, complaints, and special requests with empathy and problem-solving skills.
- Maintain a pristine lobby environment, including cleanliness and organization of the reception area.
- Assist with security protocols and access control for guests and staff.
- Process payments and reconcile daily financial transactions using property management systems.
Qualifications
- Minimum of 1 year of experience in hospitality, front desk operations, or customer service preferred.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Proficiency in Microsoft Office Suite and experience with PMS software (e.g., Opera, StayNTouch) is a plus.
- Must be available to work weekends (Saturday and Sunday) and rotating holidays.
- High school diploma or equivalent required.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Ability to work independently and as part of a cohesive team.