Job Description
Join the Elite Team at Elite Hospitality Group
We are seeking a highly motivated and professional Front Desk Agent to join our prestigious property in the heart of New York City. If you excel in a fast-paced environment and thrive on providing exceptional guest experiences, we want to meet you.
As a Weekend Shift Agent, you will be the first point of contact for our valued guests, setting the tone for their entire stay. We offer a competitive hourly rate, flexible weekend scheduling, and a dynamic work culture.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour.
- Weekend-Only Shifts: Enjoy your weekdays off.
- Employee Discounts on dining and stays.
- Professional Development Opportunities.
Ready to elevate your career in luxury hospitality? Apply today.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a seamless check-in and check-out process.
- Manage hotel reservations and room assignments efficiently using property management software (PMS).
- Handle incoming phone calls and emails professionally, resolving inquiries promptly.
- Assist guests with local recommendations, directions, and concierge services.
- Maintain the cleanliness and organization of the front desk area and lobby at all times.
- Address guest complaints or concerns with empathy and escalate complex issues to management immediately.
- Process payments accurately and reconcile daily financial reports.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in front desk operations or hospitality is preferred.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS systems.
- Professional appearance and demeanor with a strong focus on customer service.