Job Description
Join our award-winning team at Grand Plaza Hotel Philadelphia and launch your hospitality career! We're seeking enthusiastic Entry-Level Guest Services Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to help you thrive in our dynamic environment. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits (full-time)
- Hotel discounts worldwide
- 401(k) with company match
- Employee recognition programs
Responsibilities
- Greet and register guests with professionalism and warmth
- Process check-ins/check-outs using hotel management systems
- Manage guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance departments
- Handle cash transactions and billing procedures accurately
- Assist with luggage and special guest requests
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, POS systems)
- Strong customer service orientation
- Ability to stand for extended periods
- Flexible availability including nights/weekends
- No prior hospitality experience necessary
- Must pass background check and drug screening