Job Description
Join our vibrant hospitality team at Grand Charlotte Hotel! We're seeking enthusiastic Guest Services Associates to create memorable experiences for our guests. No prior experience required – we provide comprehensive training! Enjoy flexible shift schedules including evenings, weekends, and holidays. Work in a luxury environment with career advancement opportunities.
Our ideal candidates are friendly, reliable, and passionate about exceptional service. If you're ready to launch your hospitality career in Charlotte's thriving downtown, apply today!
Responsibilities
- Provide warm, professional guest check-in/check-out services
- Manage room assignments and key distribution
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Execute shift handovers and communicate operational updates
- Maintain clean, organized lobby and reception areas
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Basic computer proficiency
- Attention to detail and problem-solving abilities
- Positive attitude and team player mentality