Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. No prior experience is required – we provide comprehensive training to ensure your success. This role is perfect for career changers, recent graduates, or anyone passionate about customer service. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of San Jose. Your smile and dedication will be the first impression our guests remember!
Responsibilities
- Efficiently check-in/check-out guests while maintaining a welcoming demeanor
- Manage reservations and room assignments using hotel software
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold strict cleanliness and safety standards at the front desk
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication and interpersonal skills
- Basic computer proficiency and willingness to learn hotel systems
- Ability to stand for extended periods and multitask in a fast-paced setting
- Reliable weekend availability (Saturday/Sunday shifts)
- Positive attitude and problem-solving mindset
- Valid work authorization in the United States
- Customer service experience (preferred but not required)