Job Description
Welcome to The Grand Oklahoma, a premier destination for travelers seeking luxury and comfort. We are currently seeking a dedicated and professional Front Desk Agent to join our high-energy team, specifically for our busy Weekend Shift. If you thrive in a fast-paced environment and have a genuine passion for hospitality, we want to meet you.
As the first point of contact for our guests, you play a crucial role in setting the tone for their stay. We are looking for an individual who is detail-oriented, possesses excellent communication skills, and is committed to delivering world-class service.
Responsibilities
- Execute efficient and accurate check-in and check-out procedures for all guests.
- Manage incoming phone calls and reservations with a friendly, professional demeanor.
- Address guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Process payments accurately and maintain the front desk area in pristine condition.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist in selling hotel amenities and promotional packages to maximize revenue.
- Adhere strictly to all hotel policies, safety regulations, and brand standards.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Must be available to work weekends, including Fridays, Saturdays, and Sundays.
- Strong verbal communication skills and a warm, approachable personality.
- Proficiency in computer systems and basic property management software.
- Ability to stand for extended periods and assist with luggage when necessary.
- High school diploma or GED required.