Job Description
Are you a night owl or a weekend enthusiast looking for a dynamic role in the hospitality industry? Join The Biltmore Oklahoma City, where we redefine luxury and service. We are currently seeking a dedicated Front Desk Agent to join our vibrant team, specifically for our weekend shifts.
As a premier hotel in the heart of Oklahoma City, we pride ourselves on creating unforgettable guest experiences. In this role, you will be the face of our brand, ensuring every visitor feels welcomed, valued, and attended to with the highest standard of care. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Guest Experience Management: Provide seamless check-in and check-out services while ensuring a warm and professional welcome for all guests.
- Operational Support: Manage the front desk operations efficiently, including handling inquiries, processing payments, and managing room assignments.
- Communication: Act as the primary point of contact for guests and staff, answering phones and relaying messages promptly and accurately.
- Problem Resolution: Handle guest complaints and requests with empathy and efficiency to ensure high satisfaction scores.
- Security & Safety: Adhere to all hotel safety protocols and security procedures to maintain a secure environment for guests and staff.
Qualifications
- Experience: Minimum of 1 year of experience in hotel front desk operations is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, Sunday) and some holidays.
- Skills: Proficiency in property management systems (PMS) and basic computer skills.
- Communication: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Physical Requirements: Ability to stand for extended periods and lift up to 25 lbs.