Job Description
Welcome to The Omaha Grand Hotel & Suites, where luxury meets hospitality. We are currently seeking a dedicated and energetic Front Desk Agent to join our elite weekend team. If you have a passion for guest service and thrive in a fast-paced environment, we want to meet you.
As a Weekend Shift Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive pay rate and a supportive work culture in the heart of downtown Omaha.
Responsibilities
- Execute smooth and accurate check-in and check-out procedures for all guests.
- Greet guests warmly upon arrival, ensuring a welcoming and professional atmosphere.
- Manage incoming phone calls, emails, and reservations with a focus on exceptional communication.
- Resolve guest inquiries and complaints efficiently while adhering to our service standards.
- Assist with room assignments and coordinate with housekeeping to ensure room readiness.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces.
- Process payments and handle cash transactions with strict accuracy.
Qualifications
- High school diploma or GED required; previous hospitality experience is a plus.
- Must be available to work weekends (Friday, Saturday, and Sunday).
- Strong verbal communication and interpersonal skills.
- Proficiency with computer systems and property management software (e.g., Opera, Frontdesk).
- Professional appearance and a positive, problem-solving attitude.
- Ability to stand for extended periods and lift light luggage.