Job Description
Elevate Your Career in Luxury Hospitality
Are you a dedicated hospitality professional seeking a rewarding role on the weekends? Join the elite team at Grand Hyatt Orlando, where we craft unforgettable guest experiences in the heart of Central Florida. We are currently looking for a polished and personable Front Desk Agent to manage our high-volume weekend operations.
As a Weekend Shift Agent, you will be the first point of contact for our guests, setting the tone for a luxurious stay. You will work in a dynamic environment that values precision, warmth, and excellence. If you are ready to advance your career in a world-class setting, we want to meet you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Flexible weekend schedule that fits your lifestyle.
- Access to luxury hotel amenities and discounts.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Guest Relations: Warmly welcome guests upon arrival and departure, ensuring a seamless check-in and check-out process using our Property Management System (PMS).
- Reservation Management: Assist with room assignments, manage special requests, and accurately record guest information and preferences.
- Lobby Operations: Maintain a pristine and organized front desk area, answering inquiries with a smile, and handling incoming calls professionally.
- Problem Resolution: Address guest concerns and complaints immediately and effectively, escalating complex issues to the Manager on Duty while ensuring guest satisfaction.
- Revenue Management: Upsell room upgrades and hotel services to maximize revenue during peak weekend periods.
- Housekeeping Coordination: Communicate room status updates to the housekeeping department to ensure rooms are ready for new arrivals.
Qualifications
- Experience: Minimum of 1 year of experience in hotel front desk operations or luxury customer service.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday) and holidays as required.
- Communication: Excellent verbal and written communication skills in English; fluency in a second language is a plus.
- Technical Proficiency: Strong computer skills and ability to learn new software quickly.
- Professionalism: A polished appearance and a high standard of grooming.
- Attitude: A proactive, service-oriented mindset with the ability to work well in a fast-paced team environment.