Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Nashville! We're seeking energetic professionals to deliver exceptional guest experiences during flexible day/night/weekend shifts. This immediate hire opportunity offers competitive pay and growth potential in Music City's vibrant hospitality scene. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today!
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle reservations, payments, and billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process secure transactions and maintain accurate financial records
- Act as primary information resource for local attractions and services
- Uphold brand standards through professional appearance and conduct
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and multitasking abilities
- Flexible availability for rotating shifts (days, evenings, weekends)
- Strong problem-solving and conflict resolution skills
- Basic knowledge of Nashville tourism landscape is a plus