Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic individuals with a passion for exceptional guest service—no experience required! As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, reservations, and inquiries. We provide comprehensive training to ensure your success in this dynamic role. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in Chicago's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries and modify bookings as needed
- Provide personalized recommendations for local attractions and dining
- Resolve guest concerns promptly and professionally
- Maintain accurate guest records and billing information
- Collaborate with housekeeping and maintenance teams for seamless operations
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary—training provided!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability including nights/weekends
- Positive attitude and commitment to guest satisfaction