Job Description
Join our award-winning team at Grand Hospitality Group as a Weekend Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences during our high-traffic weekend shifts. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and a vibrant team culture in the heart of Raleigh's downtown district.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems to update reservations and availability
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- Previous hotel or customer service experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability for weekends (Friday-Sunday)
- Basic math skills for cash handling and reporting