Job Description
Welcome to a Career in Excellence
Welcome to the heart of the Midwest! We are currently seeking a highly motivated Front Desk Agent to join our award-winning team in downtown Minneapolis. We offer a dynamic environment where you can grow your hospitality career from the ground up.
Whether you are entering the workforce for the first time or looking to pivot into the luxury service industry, our comprehensive training program ensures you have the skills needed to succeed. Join us and become the friendly face that makes every guest feel at home.
Why Join Us?
- No Experience Necessary: We train all our team members.
- Competitive Pay: $16 - $18/hr based on experience.
- Flexible Scheduling: Great work-life balance options.
- Employee Discounts: Stay at our properties for free!
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Guest Services: Assist guests with check-in and check-out procedures efficiently and accurately.
- Communication: Answer incoming calls, manage correspondence, and respond to guest inquiries via email or in-person promptly.
- Lobby Maintenance: Maintain a clean, organized, and welcoming lobby environment at all times.
- Information Desk: Provide local area information, directions, and recommendations to guests to enhance their stay.
- Problem Solving: Address and resolve guest concerns or complaints with a positive and solution-oriented attitude.
- Payment Processing: Handle cash, credit card, and other forms of payment securely and reconcile daily transactions.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous front desk or customer service experience is a plus, but not required for qualified candidates.
- Demeanor: A friendly, approachable, and professional personality is essential.
- Computer Skills: Basic proficiency with Microsoft Office Suite or hotel PMS software is preferred.
- Communication: Strong verbal and written communication skills in English.
- Physical Requirements: Ability to stand, walk, and lift moderate weights for extended periods.
- Availability: Ability to work flexible shifts, including weekends and holidays.