Job Description
Join our dynamic team at Grand Plaza Hotel in Indianapolis as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our 24/7 operations. This role offers competitive pay, flexible shift schedules, and career growth opportunities in the heart of downtown. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using property management systems
- Handle reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for special requests
- Process payments, manage cash floats, and balance daily transactions
- Uphold security protocols and confidential guest information handling
- Act as the primary communication hub between guests and hotel departments
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking capabilities
- Basic math and cash handling proficiency