Job Description
Join our award-winning luxury hotel in the heart of Atlanta! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Georgia's premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and special requests
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera) effectively
- Uphold brand standards for luxury service excellence
Qualifications
- 1+ years hotel front desk experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel property management systems
- Strong problem-solving and multitasking abilities
- Professional appearance and polished demeanor
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required