Job Description
Join our award-winning downtown hotel as a Front Desk Agent and become the face of luxury hospitality! We're seeking dynamic professionals to deliver exceptional guest experiences during our high-demand weekend shifts. This role combines impeccable customer service with operational excellence in one of America's most vibrant cities. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Provide exceptional check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Execute upselling strategies for premium services
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency with Opera/PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during peak weekend hours
- Valid California driver's license preferred
- Flexible availability for weekends and holidays
- Professional appearance and positive demeanor
- Bilingual (English/Spanish) a strong plus