Job Description
Join our award-winning hospitality team at the heart of San Francisco! We're seeking a passionate Weekend Front Desk Agent to deliver exceptional guest experiences during our busiest periods. This role offers competitive compensation, career growth opportunities, and the chance to work in one of America's most vibrant cities. Enjoy a supportive team environment, comprehensive training, and the satisfaction of making every guest's stay memorable.
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests promptly and resolve issues with professionalism
- Operate hotel management systems (Opera, Fidelio) and process payments
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional cleanliness and presentation
- Act as local expert, recommending attractions and dining options
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work weekends, evenings, and holidays reliably
- High school diploma or equivalent; hospitality certification a plus
- Strong attention to detail and multi-tasking abilities
- Valid California driver's license (if required for errands)
- Fluency in English; Spanish or Mandarin highly valued