Job Description
Join the Heart of Seattle’s Hospitality Industry!
Are you looking for a dynamic role where you can make a difference every day? Emerald City Hotel & Suites is seeking a friendly and professional Front Desk Agent to join our weekend team. We offer a fantastic opportunity for individuals looking to start their career in hospitality with no prior experience required.
We pride ourselves on providing a world-class guest experience, and our Front Desk Agents are the face of our brand. If you are reliable, punctual, and have a great attitude, we want to train you! Enjoy a vibrant work environment in the heart of the city.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to every guest and ensure a positive first impression.
- Guest Check-In/Out: Efficiently process check-ins, check-outs, and room changes using our property management system.
- Communication: Answer incoming phone calls, emails, and in-person inquiries with a friendly and helpful demeanor.
- Problem Solving: Handle guest complaints and requests promptly to ensure guest satisfaction and retention.
- Lobby Management: Maintain a clean, organized, and inviting front desk and lobby area at all times.
- Administrative Support: Manage mail distribution, process payments, and prepare accurate folios for departing guests.
Qualifications
- No Experience Needed: We value attitude over experience! Full training provided.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic proficiency with computers and the ability to learn new software quickly.
- Reliability: Must be punctual, dependable, and able to stand for extended periods.
- High School Diploma: Preferred but not mandatory.