Job Description
Join our dynamic team at Grand Hotel Raleigh, where exceptional service meets Southern hospitality! We're seeking passionate Hospitality Associates to deliver memorable guest experiences through our 24/7 operations. This entry-level position offers flexible shift schedules, comprehensive training, and opportunities for career growth in the thriving Raleigh hospitality scene. Perfect for energetic individuals who thrive in fast-paced environments and value teamwork.
Responsibilities
- Provide exceptional guest services during assigned shifts (front desk, concierge, or housekeeping rotations)
- Manage check-in/check-out processes efficiently using hotel software systems
- Respond to guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Collaborate with cross-functional teams to maintain seamless operations
- Uphold cleanliness standards and safety protocols across guest areas
- Assist with event setup and special requests during peak hours
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong communication skills with a customer-first mindset
- Basic proficiency in hospitality software or willingness to learn quickly
- Physical stamina to stand/walk for extended periods and lift up to 25 lbs
- Positive attitude and ability to remain calm under pressure
- Valid North Carolina driver's license preferred for errands