Job Description
Join our award-winning team at the Austin Grand Hotel, where luxury meets Southern hospitality! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during our high-demand weekend shifts. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine in the heart of Austin's vibrant downtown scene.
As a key ambassador of our brand, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized recommendations, and flawless problem-solving. Enjoy competitive pay, complimentary meals during shifts, and the chance to work alongside passionate hospitality professionals in one of America's most dynamic cities.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for weekend guests
- Manage reservation systems, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for optimal guest satisfaction
- Provide local recommendations for dining, entertainment, and attractions
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends, holidays, and evenings
- Basic knowledge of Austin attractions and transportation options
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (preferred for guest shuttle service)
- High school diploma or equivalent