Job Description
Are you a hospitality enthusiast looking for a rewarding career in the heart of the Twin Cities? The Sterling Minneapolis is currently seeking a dedicated and charismatic Front Desk Agent to join our dynamic team, specifically for our high-volume weekend shifts.
At The Sterling, we pride ourselves on delivering exceptional guest experiences. We are looking for an individual who thrives in a fast-paced environment and possesses a genuine passion for service. If you are ready to elevate your career in the hospitality industry, we want to hear from you.
Responsibilities
- Guest Relations: Greet and welcome guests upon arrival, ensuring a seamless check-in and check-out process while maintaining a warm and professional demeanor.
- Reservations: Assist with incoming reservations, modify existing bookings, and answer inquiries regarding hotel amenities, local attractions, and rates.
- Problem Resolution: Address guest concerns and complaints promptly and effectively, escalating issues to management when necessary to ensure 100% guest satisfaction.
- Security & Safety: Monitor the lobby area, enforce hotel policies, and ensure the safety and security of all guests and property.
- Administrative Tasks: Process payments, verify identities, and maintain accurate guest records in the Property Management System (PMS).
Qualifications
- Experience: Previous front desk or guest services experience is preferred.
- Availability: Must be available to work weekends (Friday, Saturday, and Sunday) and holidays as required.
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Technology: Proficiency in Microsoft Office Suite and familiarity with PMS software (e.g., Opera, Micros) is a plus.
- Professionalism: A neat, professional appearance and a friendly, outgoing personality.