Job Description
Welcome to Virginia Beach Oceanfront Resort, where we are dedicated to creating unforgettable experiences for every guest. We are currently seeking a dedicated and professional Front Desk Agent to join our elite hospitality team, specifically for our high-demand weekend shifts.
In this role, you will serve as the face of our brand, ensuring that every arrival is met with warmth and every departure is filled with satisfaction. If you thrive in a dynamic environment and possess a passion for service, we want to hear from you.
Key Highlights of This Role:
- Competitive hourly wage range.
- Beautiful location right on the beach.
- Opportunity for professional growth within a top-tier property.
Responsibilities
- Greet and welcome guests warmly upon arrival, creating a lasting first impression.
- Process check-ins and check-outs efficiently using the property management system.
- Manage incoming phone calls and emails with a professional and helpful demeanor.
- Handle cash transactions and credit card payments with accuracy and attention to detail.
- Provide recommendations and directions for local dining, attractions, and entertainment.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with special requests and resolve guest inquiries or complaints in a timely manner.
Qualifications
- Previous experience in hospitality or front desk operations is preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible weekend shifts, including Friday, Saturday, and Sunday.
- Proficiency in Microsoft Office Suite and hotel software.
- High school diploma or equivalent required.
- Strong problem-solving abilities and a customer-first mindset.