Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Atlanta! We're urgently seeking charismatic professionals to deliver exceptional guest experiences at our downtown luxury property. This is your chance to shine in a dynamic hospitality environment where your smile sets the tone for memorable stays. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most exciting cities.
As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and creating personalized guest interactions. Perfect for hospitality enthusiasts who thrive in fast-paced settings and want to make a tangible impact on our guests' experiences.
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accuracy in room assignments
- Manage reservations, cancellations, and room inventory with meticulous attention to detail
- Resolve guest inquiries and complaints promptly with empathy and solution-oriented approaches
- Process payments, handle cash transactions, and balance daily reports
- Coordinate with housekeeping, maintenance, and valet services to ensure seamless operations
- Operate switchboard systems and manage multi-line phone communications
- Uphold brand standards through professional appearance and service excellence
Qualifications
- Minimum 1 year front desk or high-volume customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication skills and multilingual abilities (Spanish preferred)
- Strong problem-solving abilities and conflict resolution techniques
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Georgia driver's license with clean driving record
- High school diploma or equivalent; hospitality certification a plus