Job Description
Join our award-winning team at the Grand Seattle Hotel, where exceptional service meets Pacific Northwest charm. We're seeking a passionate Front Desk Agent to deliver unforgettable experiences during weekend shifts. As the first point of contact, you'll create welcoming moments for guests while showcasing Seattle's vibrant culture. Enjoy competitive pay, hotel discounts, and opportunities for career growth in one of America's most dynamic hospitality markets.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations for dining, attractions, and transportation
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri-Sun)
- Valid Washington State Food Handler's Card preferred
- Basic knowledge of Seattle tourism landscape
- High school diploma or equivalent
- Professional appearance and positive demeanor