Job Description
We are seeking a dynamic and professional Front Desk Agent to join our team at The Austin Luxury Inn. If you are passionate about hospitality and want to work weekends in a vibrant city, this is the perfect opportunity for you.
In this role, you will be responsible for providing exceptional guest services, managing front desk operations, and ensuring our guests have a memorable stay in Texas. We offer a competitive wage and a supportive work environment.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming phone calls and emails with a friendly, professional tone.
- Handle guest inquiries regarding local attractions, dining, and hotel amenities.
- Process payments, prepare folios, and balance accounts accurately.
- Resolve guest complaints or issues quickly and effectively.
- Assist with concierge services and special requests to enhance the guest experience.
- Maintain a clean and organized front desk and lobby area.
Qualifications
- High school diploma or GED equivalent required.
- Previous front desk or hospitality experience is a plus.
- Strong verbal communication and interpersonal skills.
- Ability to work weekends (Friday, Saturday, and Sunday) as required.
- Basic computer proficiency and typing skills.
- Must be detail-oriented and able to multitask in a fast-paced environment.