Job Description
Join our award-winning luxury hotel in Houston's prestigious Galleria district as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and want to grow their career in Texas's vibrant tourism hub. Enjoy competitive pay, flexible scheduling, and a supportive team culture. Apply today to become part of Houston's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain a pristine front desk environment
Qualifications
- 1+ years front desk or customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability for weekend shifts (Fri-Sun)
- High school diploma or equivalent required
- Texas hospitality certification a plus
- Ability to stand for extended periods
- Basic knowledge of Houston attractions and services