Job Description
Are you looking for a rewarding career in the hospitality industry without the need for prior experience? Sunstone Hospitality is seeking a dedicated Front Desk Agent to join our dynamic team in beautiful Tucson, Arizona. We pride ourselves on providing exceptional service and creating a welcoming environment for both guests and employees.
In this role, you will be the first point of contact for our guests, setting the tone for their stay. Whether you are checking in visitors or answering inquiries, your positive attitude and professionalism will make a lasting impression.
Why Join Our Team?
- No Experience Necessary: We provide full training for motivated individuals.
- Weekend Focus: Enjoy your weekdays off with our flexible weekend shift schedule.
- Competitive Pay: Earn a competitive hourly wage with performance-based bonuses.
- Growth Opportunities: A clear path for advancement within our hospitality network.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and assist with check-in and check-out processes efficiently.
- Communication: Answer phone calls and emails promptly, directing inquiries to the appropriate department or staff member.
- Guest Relations: Handle guest requests, resolve complaints, and ensure a high level of guest satisfaction.
- Administrative Tasks: Maintain accurate guest records, process payments, and handle petty cash transactions.
- Facility Maintenance: Monitor the lobby and common areas to ensure cleanliness and safety standards are met at all times.
- Security: Follow security protocols to ensure the safety of guests and property.
Qualifications
- Personality: A friendly, outgoing, and positive demeanor is essential.
- Availability: Must be available to work weekends (Saturday and Sunday).
- Communication Skills: Strong verbal communication skills with the ability to speak clearly and professionally.
- Computer Proficiency: Basic computer skills and familiarity with property management systems are a plus but not required.
- Reliability: Punctuality and a strong work ethic are mandatory.
- Education: High school diploma or equivalent is preferred.