Job Description
Welcome to The Grand El Paso, a premier destination offering a sophisticated blend of luxury and comfort in the heart of the Southwest. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our elite weekend operations team.
In this pivotal role, you will serve as the primary point of contact for our distinguished guests, ensuring their arrival and departure experiences are seamless and memorable. We pride ourselves on delivering exceptional hospitality through modern amenities and a supportive, team-oriented culture.
Why Join Us?
As a valued team member, you will enjoy access to premium training programs, a vibrant work environment, and the opportunity to work in one of the most historic and scenic cities in Texas.
Responsibilities
- Manage front desk operations efficiently during peak weekend hours, ensuring a smooth check-in and check-out process.
- Process guest reservations and room assignments using our Property Management System (PMS).
- Handle guest inquiries, requests, and complaints with empathy, patience, and professional problem-solving skills.
- Monitor lobby cleanliness and maintain a welcoming atmosphere for all visitors.
- Collaborate with housekeeping and maintenance staff to ensure rooms meet our high-quality standards.
- Assist with billing, payments, and the safe operation of the cash register.
- Adhere to all hotel security policies and safety protocols.
Qualifications
- Previous experience in hospitality, front desk operations, or customer service is preferred.
- Proficiency in Microsoft Office Suite and experience with Property Management Systems (e.g., Opera, StayNTouch, Cloudbeds).
- Excellent verbal communication skills with a polished, professional demeanor.
- Must be available to work weekends (Saturday and Sunday) and rotating shifts.
- Ability to stand for extended periods and lift moderate amounts of luggage or equipment.
- A valid driver's license and a clean driving record are considered a plus.