Job Description
Join the vibrant hospitality scene in Atlanta as a Front Desk Agent at Grand Plaza Hotel! We're seeking a customer-focused professional to deliver exceptional guest experiences while enjoying the benefit of weekly pay. This is a fantastic opportunity to build your career in Atlanta's thriving tourism industry with a supportive team and competitive compensation.
As the first point of contact for our guests, you'll manage check-ins, handle inquiries, and ensure seamless operations. Our commitment to weekly pay means you'll receive consistent, on-time payments every Friday, providing financial stability and peace of mind.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and professionalism
- Handle reservation inquiries, modifications, and confirmations
- Process payments and maintain accurate guest records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Perform daily reconciliation of cash and credit transactions
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service or hospitality experience
- Proficiency in hotel reservation systems (e.g., Opera, Property Management Systems)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling proficiency
- Flexible availability including weekends and holidays
- Positive, professional demeanor with attention to detail