Job Description
Join our award-winning team at Summit Hospitality Group as a Front Desk Agent and enjoy the security of weekly pay! We're seeking a hospitality professional to deliver exceptional guest experiences at our premier Colorado Springs location. This role offers competitive compensation, career growth opportunities, and the chance to work in a dynamic environment where your contributions are recognized every week.
As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-in/out processes and creating memorable stays. We provide comprehensive training, flexible scheduling, and a supportive team culture that values your work-life balance.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize property management systems to optimize guest satisfaction
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management software (e.g., Opera, RoomKey)
- Strong communication and conflict resolution abilities
- High school diploma or equivalent; hospitality certification preferred
- Ability to work flexible schedules including weekends/holidays
- Attention to detail and multitasking excellence
- Basic math and cash handling skills
- Positive attitude and professional appearance