Job Description
Join Fresno Grand Hotel as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our premier downtown location. This full-time role offers competitive compensation, comprehensive benefits, and a vibrant team environment where your career growth is prioritized.
Why Work With Us?
- Weekly paycheck for consistent financial stability
- Comprehensive benefits package including health/dental/vision
- Professional development and advancement opportunities
- Discounted hotel stays worldwide
- Recognition programs for outstanding performance
Responsibilities
- Seamlessly check guests in/out using property management systems
- Manage reservations and room assignments with precision
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and handle internal communications
- Execute upselling techniques for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with hotel software (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math skills for cash handling
- Flexible availability including weekends/holidays
- Positive attitude and professional appearance